Questions before you book.

We check medical licensing with the issuing authority, accreditations (JCI, ISO 9001, country-specific), board certifications, and English-handling history. Verification is an ongoing relationship — coordinators visit partner clinics and refresh records, not a one-time stamp. Network overview is on the Network page.

It means a clinic has passed our intake review — licensing, board credentials, accreditation, international-patient track record — and is currently active in the network. Verification is dated; it’s not a permanent award and it doesn’t replace your own due diligence. Full criteria are on the About page.

It depends on the clinic. Some publish doctor credentials openly on their own site (board certification, specialty registry entry); some share them on request through a coordinator; some only confirm verbally. We ask on your behalf and pass through whatever the clinic provides — we don’t fabricate or alter documents we haven’t received. If what comes back isn’t enough for your comfort level, that’s useful information; you can decide whether to proceed, look further, or ask us to widen the shortlist.

We pause new referrals to the clinic and contact patients with active trips. Most accreditation lapses are administrative and resolve quickly; a lapse tied to a safety finding gets the clinic removed pending review. Either way, you’re not the last to know.

When the destination clinic is licensed and accredited, the procedure is within the surgeon’s specialty, and the recovery is properly supervised, the safety profile is comparable to care at home. Risk concentrates in cases that skip due diligence — picking by price alone, stacking procedures into a single weekend, ignoring post-op timeline. The How It Works page maps the supervised version of this.

Country medical-board license, board certification in the specialty you’re booking for, and active clinic accreditation. For international cases, English-handling history and ISO 9001 or JCI certification add useful signal. Our network requires these as baseline — see the Procedures overview for specialty-level expectations.

Anesthesia is administered by board-certified anesthesiologists or anesthesia teams at every clinic in our network. Pre-op workup — bloodwork, ECG where indicated, allergy screening — is done before surgery, not on the day. If a clinic’s anesthesia setup wouldn’t pass review in your home country, it doesn’t pass ours.

It varies by facility. Larger hospital partners — JCI-accredited or ISO 9001-certified — maintain documented sterile-field protocols, single-use disposables, and tracked instrument cycles, and the most transparent of them publish infection-rate metrics through their accrediting body. Smaller clinic partners operate to the same accreditation standard but don’t all publish their own numbers. We verify accreditation status as part of intake; we don’t claim to hold a granular infection report on every clinic in the network.

Acute complications are handled by the treating clinic — that’s why staying in country for the post-op window matters. Coordinators escalate same-day if something appears off, and the clinic’s on-call surgeon is contacted. Once you’re home, see Aftercare below.

A coordinator stays assigned to your case after the trip — scheduled virtual check-ins with the treating clinic at typical post-op intervals (1 week, 1 month, 3 months — varies by procedure), document handoff in English to your home physician, and routing back to the clinic if something appears. Full scope on Services · Aftercare.

Contact us first. We get the message to your treating clinic the same day and organize a virtual review if appropriate. Acute or emergency care must be sought locally — we are non-clinical staff and don’t pretend otherwise.

Yes. Operative notes, imaging, prescriptions, and discharge summaries can be translated to English and sent securely to a physician you nominate. We do not push records anywhere without your written instruction.

Standard aftercare runs through your procedure’s typical follow-up calendar. Extended check-ins beyond that are arranged case-by-case with the clinic. We don’t time-bound the relationship artificially — if something tied to your trip comes up six months later, we still pick up the phone.